Operations
5 min read
Five signs your operating model has outgrown your team
Growth hides friction until it suddenly doesn’t. These five signals tell you it’s time to redesign how work gets done.
Marcus Reid
Partner, Operations
Processes that worked at 50 people quietly break at 200. Nobody designs the breakage. It accumulates in handoffs, approvals and workarounds until simple things take weeks.
The five signals
Decisions get escalated that should be made two levels down.
Your best people spend their time chasing status updates.
The same problem gets solved differently by every team.
New hires take months to become productive.
Customers notice delays before you do.
Where to start
Pick one end-to-end flow that customers feel, such as order to delivery. Map it honestly, measure the waiting time, and fix the two biggest handoffs first. Momentum matters more than a perfect blueprint.
Written by
Marcus Reid
Spent 15 years redesigning operations at manufacturers and logistics firms across three continents.
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